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  Search Washington’s 2-1-1 Community Resources Database

Welcome to the 2-1-1 Community Resources Database. Our database contains over 8,200 health and human service providers, representing 11,300 sites and more than 19,800 local services available throughout Washington to help meet your needs. You can access 2-1-1 Community Resources Database by selecting the search icon above. If you do not find the service you need, please dial 2-1-1 from anywhere in Washington to speak to a 2-1-1 Information and Referral Specialist for assistance . Or dial toll free 1-877-211-WASH (9274).


 

211info (Portland Oregon)

  Search for Community Resources in Clark, Cowlitz, Skamania and Wahkiakum Counties


WIN 211 Vision

Washington Information Network 2-1-1 (WIN 211) is dedicated to creating a linked, comprehensive Information and Referral service for Washington State. Our vision is to provide:


What is 2-1-1?

2-1-1 is the three-digit telephone number assigned by the Federal Communications Commission for the purpose of providing quick and easy access to information about health and human services. 2-1-1 has emerged from the nation’s Information and Referral (I&R) industry, which operates as a critical part of the health and human service delivery system. Professional I&R specialists work with callers to assess their needs, determine their options and a best course of action, then direct them to appropriate programs/services, provide culturally appropriate support, intervene in crisis situations, and advocate for the caller as needed.

As of February 2007, 2-1-1 is serving approximately 196 million Americans – over 65% of the U.S. population; 212 active 2-1-1 systems covering all or part of 41 states (including 19 states with 100% coverage) plus Washington, DC and Puerto Rico.


What are the problems that 2-1-1 addresses?

 

Information and referral services can answer these questions and hundreds more. But most people don’t know information and referral exists. 2-1-1 will change that, bringing familiarity and ease of use across the state. In addition, 2-1-1 stores an efficient and accurate database of current community resources and has the capacity to track gaps in services for various community needs.

In a time when budget cuts will most likely reduce services and accessibility to information about services, 2-1-1 can help fill the information gap. 2-1-1 provides a cost effective, efficient way to connect people with the services that are available.


Who is leading the effort to implement 2-1-1 in Washington State?

Washington Information Network 2-1-1, a nonprofit 501(c)(3) corporation registered in the state of Washington, is leading the effort. It is a collaboration of more than 30 organizations that include comprehensive and specialized information and referral services, United Ways throughout Washington, key state agencies, local community action programs, and committed private individuals. WIN 2-1-1 members come from rural and urban areas and from both east and west of the mountains. WIN 211’s goal is to ensure that every Washington citizen has immediate access to health and human services information, emergency and disaster response information, and public health information.


How will service quality be maintained?

National standards for 2-1-1 call centers have been established by the Alliance of Information and Referral Systems. These standards include accreditation of call centers and certification of Information and Referral Specialists. These standards have gained acceptance around the country as the standards for 2-1-1 call centers. WIN 211 has adopted the National Standards for 2-1-1 call centers in Washington.


What if I have trouble dialing 2-1-1?

Callers from businesses and organizations with standard land-based phone systems should be able to pick up the phone and dial 2-1-1 with no problem.

 

For organizations with in-house PBX telephone systems, programming modifications may need to be made to enable three-digit dialing to ensure that employees have easy access to 2-1-1. Typically, your telecommunications staff or a service provider can make this simple adjustment.  Callers from locations served by a PBX may need to dial 9 (or another prefix) before entering the 2-1-1 code, just like any other outside call.

 

Washington Information Network  2-1-1 encourages PBX administrators to implement the necessary programming changes to facilitate 2-1-1 dialing for users. A 2-1-1 specialist can also be reached during normal business hours by dialing 1-877-211-9274.

 

 

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